FAQs

Mattress Setup FAQs:

1. How do I unbox my mattress for Mattress to Door?

   • Enlist a friend, open the cardboard box, and slide out the vacuum-packed mattress. Place it on an approved base, cut away the plastic, and let it decompress.

2. How long should I wait before sleeping on the mattress?

   • Allow at least 30 minutes for initial decompression, but for the full comfort experience, give it a cozy 24 hours.

3. Can I recycle the cardboard box immediately?

   • Absolutely! Help the environment by recycling the cardboard box right away.

4. What do I do with the plastic bag after unboxing?

   • Hold onto the plastic bag until your 90-night sleep trial is complete. If you decide to return the mattress, it needs to be in that bag for pickup.

5. Can I unbox the mattress by myself?

   • It's recommended to tag in a friend or family member, especially for those heavier mattresses.

6. Can I speed up the decompression process?

   • Patience is key; let the mattress decompress naturally for the full, intended comfort.

7. What if I'm not satisfied with the mattress?

   • If within the 90-night sleep trial you're not happy, get in touch with us for a return. Keep the plastic bag handy for return pickup.

8. Can I use any base for the mattress?

   • For optimal support and comfort, place the mattress on an approved base.

9. What's the purpose of rotating the mattress?

   • Rotate every 4–6 months to ensure even wear and help it recover from body indentations.

10. Why should I keep the plastic bag for the trial period?

    • The plastic bag is essential for return pickup during the 90-night trial.

Finance and Payments FAQs:

11. Looking for financing solutions at Mattress to Door?

    • Look no further! We offer flexible financing options to make your mattress purchase more affordable, in-store or online.

12. What in-store financing options are available?

    • Visit any Mattress to Door store and take advantage of our buy now, pay later plans with our financing partner, FlexiPay.

13. How about online financing options?

    • Experience the ease of online shopping with FlexiPay. Break down the cost into bi-weekly or monthly instalments at checkout.

14. How do I apply for financing with FlexiPay?

    • Select FlexiPay during checkout, apply in a few moments, and once approved, proceed with your purchase. Refer to the FlexiPay help center for more information.

15. What are the flexible financing terms?

    • Choose from 6 to 12 months repayment plans with FlexiPay, fitting your needs while enjoying your new mattress.

16. Is there a co-signer option for in-store financing?

    • Yes, we offer the convenient option of having a co-signer for in-store financing. Our friendly staff will guide you through the process.

17. What payment methods are accepted?

    • Mattress to Door accepts pre-authorized debits from your Canadian bank account or debit card for FlexiPay payments. Please note that prepaid cards are not accepted.

Delivery and Assembly FAQs:

18. What delivery service does Mattress to Door provide?

    • Take advantage of our Green Glove Delivery service for large items. Our team brings your new mattress to your doorstep with free standard delivery inside your home.

19. Do you offer complete setup and assembly?

    • Yes, with Delivery, our team will set up and assemble your new mattress in the room of your choice. We'll also responsibly dispose of your old mattress.

20. How do I know when my delivery will arrive?

    • We'll contact you in advance, providing a 3-hour delivery window to ensure you don't have to wait around all day. Our delivery professionals are courteous, friendly, and wear protective booties.

Exchange and Returns FAQs:

21. What is the 90 Night Trial Period at Mattress to Door?

    • We offer a 90 Night Trial Period starting from the day of delivery or in-store pickup for you to try out your new mattress.

22. How does the Hassle-Free Mattress Exchange work?

    • If, within the 90-night trial period, your mattress isn't the perfect fit, visit our retail locations for a hassle-free exchange. Choose from over 50 mattresses, and we'll deliver your new selection with Free Standard Delivery.

23. Are there details I should know about the exchange?

    • Exchange applies to mattress purchases only, with a small $65 fee covering the delivery of the new product and the pick-up of your exchanged mattress. You may also be responsible for any price difference.

24. How can I reach Customer Care at Mattress to Door?

    • Our dedicated customer care team is available through phone, live chat, social media, or email. We prioritize customer satisfaction and inclusivity, so feel free to reach out.